What is the first step to manage conflict effectively?

The first step to manage conflict effectively is to ask. This approach involves engaging the parties in conversation to understand their perspectives, concerns, and underlying interests. By initiating dialogue, it creates an open environment for expressing feelings and expectations, which is crucial in conflict resolution. Asking questions can clarify misunderstandings and help all parties articulate their positions, leading to better communication and a more productive resolution process.

Setting context, setting options, and confirmation are important components that come later in the conflict management process. Establishing context helps frame the discussion, while setting options involves brainstorming possible solutions. Confirmation ensures that all parties agree on the resolution and the steps moving forward. However, without first asking and understanding the conflict from all sides, these subsequent steps may not effectively address the root issues.